About Me

My name is Melissa Malebranche and I am a Hospitality Management student at Florida International University. I am currently seeking a position in which I can utilize my education and proven managerial and organizational skills. I am most interested in restaurant management and events management. I have worked in restaurants for about seven years now. I know and love this business and with my experience and education I would be a great asset to your team. I have also worked the South Beach Wine & Food Festival for two years. It was the best experience I could have received through university.

Resume

Melissa Malebranche

Miami, FL 33174

mmale007@icloud.com

Education

Florida International University, Chaplin School of Hospitality and Tourism Management

Pursuing a Bachelor of Science in Hospitality Management, Anticipated graduation is April 2015

Hillsborough Community College

Associate in Arts

Experience

Seasonal Service Assistant, Red Lobster – Miami, FL                                                                                               01/2014 – Present

·       Provide exceptional customer service to all incoming guests of the restaurant

·       Maintain cleanliness of dining area

·       Assist servers with food preparation, taking orders and serving guests their meals

Seasonal to Go Server, Lee Roy Selmon’s – Brandon, FL                                                                                         03/2013 – 08/2014

·       Deliver food items to guest vehicles while managing payments

·       Greet and seat guests

·       Obtain current knowledge of menu items and specials

·       Up-sell appetizers and beverages as well as any special items

Seasonal Associate, Bath and Body Works, Brandon, FL                                                                 11/2009 – 08/2013

·     Welcomed customers into the store while promoting specials and sales of the day to approximately 50 guests per shift

·     Assisted customers with inquiries on products and provided recommendations

·     Assisted with stocking incoming products

·     Managed the cashier and processed payments in the form of cash and credit card

Guest Service Associate, European Wax Center – Tampa, FL                                                           07/2012 – 02/2013

·    Checked guests in and out while also processing reservations into the system

·    Confirmed appointments with all guests

·    Opened and closed the store

·    Handled processing payments for services

·    Up-sold packages and products; I obtained the highest package sales for 5 months consecutively

·    Provided outstanding customer service by answering any guest questions about products and services

Server, Blue Bistro in Tampa Westshore Marriott – Tampa, FL                                                                          02/2011 – 07/2011

·     Greeted and sat guests while processing their orders into the system

·     Delivered food and drinks to guests

·     Handled cash

·     Made specialty coffee drinks for coffee bar in the hotel lobby

·     Took guests room service orders and delivered

Temporary Sales Lead, Bath and Body Works – Brandon, FL                                                                               11/2010 – 02/2011

·     Managed cashiers and processed payments for items

·     Answered questions regarding products and provided recommendations

·     Supervised an average of 6 – 8 employees

Skills:

Computer: MS Office, Internet research, e-mail, social media

Additional: Cash handling; stocking; working with POS systems – POSi Touch and Micros; work well under pressure; good listening skills; excellent customer service; efficient leadership skills; time management; people management; strong communication skills; organizational skills; team player; patience; and reliability